If you received a damaged or incorrect item, I can send you a replacement item or you can return it within 14 days of receiving your order and receive a full refund. Please contact me through this website or email me at official@balapop.com. Be sure to include your order number and photos of your item so that I am able to verify that your it is damaged/incorrect. Shipping costs are non-refundable.

If your order does not contain damaged or incorrect items, I am unfortunately not able to offer returns or exchanges, as all of my products are made after an order is placed. This includes exchanging for a different size. I apologize for the inconvenience!!