If you received a damaged or incorrect item, I can send you a replacement item or you can return it within 14 days of receiving your order and receive a full refund. Please contact me through this website or email me at official@balapop.com. Be sure to include your order number and photos of your item so that I am able to verify that your it is damaged/incorrect. Shipping costs are non-refundable.

If your order does not contain damaged or incorrect items, I am unfortunately not able to offer returns or exchanges, as all of my products are made after an order is placed. This includes exchanging for a different size. I apologize for the inconvenience!!

Because every product is made after you place your order, it will take between 1-2 weeks to fulfill your order and create your item(s). The shipping time will depend on your location, so please allow for 4-12 additional days for your order to arrive once shipped. If your order contains multiple items, they may be shipped separately so that completed items can get to you earlier!

You will receive a tracking number within 1-2 weeks after your order is placed.

Please note that you can only cancel your order within 24 hours of placing your order for a full refund. Email official@balapop.com for a cancellation request or for any feedback and questions about your orders. After this 24 hour period, I cannot guarantee a cancellation.

Yes, I ship globally! Based on your location, you may be responsible for duties and customs, which will be calculated at checkout.

I have detailed size charts under the description of each individual product. I recommend sizing up if you're deciding between two sizes!

Contact me and include your order number and we will work it out together :)

For urgent questions, please contact me through our website or email me at official@balapop.com